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Frequently Asked Questions

Here are the answers to some of the more common questions we've received.

Company

Zildjian is always looking for talented people to join our family. You can submit your resume and cover letter to resumes@zildjian.com. We will keep your completed resume on file should any openings come up in the future that match your skill set.

For a list of Job Opportunities available at Zildjian, please visit our Careers page.


Zildjian's mailing address is:
Avedis Zildjian Company
22 Longwater Drive
Norwell, MA 02061
USA

Product-Reviews

When writing a review, please consider the following:

- Review should focus on the product and your individual experience using it
- Provide details about why you liked or disliked the product
- All submitted reviews are subject to the terms set forth in our "Terms of Use"

We reserve the right not to post your review if it contains any of the following types of content or violates other guidelines:
- Obscenities, discriminatory language, or other language not suitable for a public forum
- Advertisements, "spam" content, or references to other products, offers, or websites of other cymbal, percussion instrument, drumstick, accessory or clothing manufacturers
- Email addresses, URLs, phone numbers, physical addresses or other forms of contact information
- Critical or spiteful comments on other reviews posted on the page or their authors
- Any political, social, religious commentary or commentary in similar topic
- Price and promotional details in post
- Customer Service issues: (these comments should be submitted to Customer Service Directly at zcustomercare@zildjian.com and our staff will contact you directly)
In addition, if you wish to share feedback with us about product selection, pricing, ordering, delivery or other customer service issues, please do not submit this feedback through a product review. Instead, contact us directly.



Sound-Lab-Setup-Builder

Click on the Open Cymbal Library, click on the Compare check box for each cymbal you want to compare and then when you have those selected, hit the Compare Selected button that is in the top right of the cymbal library and that will open a popup that allows you to compare, listen, and print your compared cymbals.

Important!: When you run a search in the cymbal library, you will reset your listed of compared cymbals.



Important!: Make sure you are logged into Z-Club or you cannot save your kit!

At the top right under the welcome text, select either the Join Today or if you already have a Z-Club kit select Login.

If you select Join Today: this will bring you to the Sign-up for Z-Club screen. Just fill in the basic info and then once you complete that you can click login and use your account info.

If you select Login: A login popup will appear and you can enter you Z-Club email and password. Once you login, you will see a Welcome, your name. That will confirm that you are logged in. Also you will have a clickable dropdown in the top right called My Saved Kits that will have your list of saved kits.


Make sure you are in Play Kit Mode. 

 

To share your kit, you can either share on Twitter, Facebook, or Email your kit to a friend or relative.

For sharing to Twitter: A popup will appear preloaded and you can edit it and post. Make sure your logged in on the top right corner your login should be your Twitter login. If you are not logged in, you will get a “You must log in to see this page” screen and you will need to login to share.

For sharing to Facebook: A popup will appear preloaded and you can edit it and post. Make sure your logged in on the top right corner your login should be your Facebook login. If you are not logged in, you will get a “You must log in to see this page” screen and you will need to login to share.

For Emailing: When you click on the email icon, your email provider will automatically open up with a preloaded email with your kit link and will ask you to log in. If you receive an error or do not have a provider, you can always copy the link that is in the browser and paste it in an email to send.


Important!: Make sure you are logged into Z-Club or you cannot save your kit!

Select Build a new kit> Click on the dropdown under display called Select a Drum Setup to select your drumkit and to change the background select the Select Background in the drop down. Click Open Cymbal Library, highlight over the cymbal you want and it should change to Add This with a + click on that and that will add the cymbal in below on your kit. Select as many cymbals as you like and then you can click and drag you cymbals over to your kit and double click to bring a cymbal to the top.


Select the Edit Sound button below the image of the cymbal next to the x button. On the next screen click on the dropdown and select a sound. You can press the speaker icon to hear the sound. Then click Save to keep changes and Cancel to delete the changes.


Important!: Make sure you are logged into Z-Club or you cannot save your kit!

To delete: Select the x button next to the Edit Sound button and then it will ask you to confirm that you want to delete the cymbal.

To add: Select the Open Cymbal Library button and highlight over the cymbal you want and it should change to Add This with a + click on that and that will add the cymbal in below on your kit.


First follow the steps in the How do I login or set-up an account directions. Once logged in, you will see a my saved kits in the top right corner. Click the down arrow and reveal all your kits in alphabetical order. Click on the x to delete the kit. You will get a confirmation popup to confirm deletion.


Make sure you are in Play Kit Mode. 

This is only for use if a kit is named inappropriately or if there are any issues with the cymbals or background. All you need to do is click the Flag Kit as Inappropriate and it will automatically send an email to let us know the kit is inappropriate.

First follow the steps in the How do I login or set-up an account directions. Once logged in, you will see a my saved kits in the top right corner. Click the down arrow and reveal all your kits in alphabetical order. Click on the name to load the kit. Once loaded you will be in Share & Play mode which will allow you to view the kit, if you want to make changes, select the Edit this Kit button in the bottom right corner.


Make sure you are in Play Kit Mode. To play the cymbals, highlight over the cymbal and a quarter-cirlce with a play button will appear. Click on that to play the sound. If you want to edit the sound, you need to be in Build Kit Mode.


Important!: Make sure you are logged into Z-Club or you cannot save your kit!

At the bottom on the screen in the Build A Kit Mode, click on the Share & Play button.  If you get a warning screen, that means you need to login to you Z-Club account or the kit will not be saved. In the pop-up window name your kit and then select Share & Play.  Your kit will be saved in your kits and you can access them by selecting the dropdown My Saved Kits in the top right.


Make sure you are in Play Kit Mode. 

To view your kit breakdown, select the View Your Kit Breakdown and you will get a popup with the kit breakdown that will allow you to print the kit and find a dealer.



Zildjian Cymbals

With the development of new technology, the hand hammering is not the most effective or efficient way to manufacture the highest quality, consistent cymbal. We now have the ability to accurately recreate hand hammering with computer-controlled machinery. A computer can be programmed to hammer a cymbal in a symmetrical pattern, as in the A and A Custom ranges, or randomly, as in the K and K Constantinople ranges. Symmetrically hammered cymbals have a high, bright cutting sound because the hammer rows are more organized and vibrations can easily travel across the body of the cymbal. Randomly hammered cymbals have a range of overtones and a darker sound because the sound vibrations have to travel through the many unorganized hammer marks. This new technology has allowed a consistency in cymbal sound that cannot be duplicated by human hands.

Zildjian continues to encourage you to support your local retailer. You can also purchase all Zildjian products on Zildjian.com in the Zildjian Store.

Zildjian's inability to accept requests for custom-made cymbals is primarily affected by the cymbal making process itself. Our cymbals are processed from individual castings that are heated and rolled many times until the proper "pull thickness" is achieved. They are then tempered by placing the "cymbal blanks" in a special solution of cold water while the "blanks" are still red-hot. From this point the cymbals must undergo the remaining processes in a quick and timely manner. The unique Zildjian alloy requires that the shaping, hammering and lathing of the cymbals occur while the metal is still in a malleable state. If too much time elapses, the alloy becomes very hard and will not accept the various procedures in a consistent manner. For this reason, we generally are unable to interrupt any part of the process to implement a procedure that might be needed to answer a request for a custom-made cymbal. Small batches of cymbals are, at times, sent through to create custom cymbals to address special requirements needed by one of our endorsing artists. This can be expensive, both in manpower and time taken away from the production of other cymbals but it often creates a dialogue as to the possibilities of this "custom" cymbal becoming a new and innovative product. Keep in mind that most new products require a large capital investment to procure what is necessary for manufacturing (shaping dies, re-tooling of machinery, etc.) and extensive documentation to verify that the right specifications will be used in its production. Due to the proprietary nature of discussing what techniques can be used to create a "custom" cymbal, we limit our dialogue to only those who are within our endorser program.

Yes! The cymbal straps are an integral part of your cymbal playing. The wrong kind of straps can not only be uncomfortable for your hands, but can disrupt the sound production of the cymbal. The straps should be tied in a secure knot and checked periodically for any rips or tears. It is generally not recommended to use the large pads that can be placed over the straps to shield your hands from the cymbals, as they will dampen the sound. However, some marching percussion programs do use pads or gloves due to the extremely difficult and rigorous playing that is required.

Zildjian began selling "seconds" in the sixties to select dealers. These "seconds" were cymbals that were flawed with small dents or scratches, but that were of quality sound. The "seconds" were very popular in the seventies but became increasingly scarce as the modern cymbal making processes produced fewer of these blemished cymbals. Eventually, Zildjian ceased selling seconds in 1981 and today, the few flawed cymbals produced at Zildjian are cut up and melted for the alloy.

Check out Zildjian artists' set-ups in the artist area here.

We recommend that you send your cymbals directly to us for rivet installation. We have special equipment, designed for placing holes in cymbals, which is much safer than any other hole punching process. Just call our Customer Service Department @ 781-871-2200, tell them how many rivets and where you would like them and they will issue you a Return Authorization Number (RA#), so you can send us your cymbal.

We'll take care of the rivets but will need to charge ten dollars ($10) per cymbal to a credit card to cover shipping and handling fees. We recommend 2 different patterns of rivets to choose from. A "cluster", which is 3 rivets 1 1/2 inches from the edge and 1 inch apart or the "traditiona"l fashion, which are 6 equally spaced rivets 1 1/2 inches from the edge. We will also accommodate a custom pattern if possible.

Variations of the famous Zildjian Trademark have been in existence for hundreds of years. One might think that each succeeding trademark change would allow for a specific period of time to be associated with that marking. In reality, it is necessary to maintain the registration of any particular trademark by incorporating its use periodically through time. Due to that fact, we cannot accurately assess the age of any cymbal made before 1995. Since then, Zildjian has created its trademarks through the use of state-of-the-art laser etching technology, which allows our cymbals to receive a perfect rendition of any of our trademarks in any size. This new trade marking procedure also allows Zildjian to place an additional lot number within the trademark, which is specific to each and every cymbal made. This information allows us to know EXACTLY when each new instrument was created, what craftsmen were involved in its manufacture, and what procedures were incorporated during production.

Anyone looking to date their cymbals that have this lot number within the trademark can contact one of our customer service representatives to acquire this information.

Cast Bronze cymbals are individually poured and cast from raw molten metal.

Each casting is cooled and sorted by weight for each cymbal model.

The castings are then put through a complex sequence of heating, rolling, shaping, hammering, and lathing techniques unique to each cymbal range.

Cast Bronze cymbals have a rich, full-bodied sound that improves with age.

They also have greater projection and clarity than any other cymbals.

Zildjian cast cymbals are made from the Zildjian secret alloy, which is comprised of 80% copper, 20% tin, and traces of silver.

Bronze cymbals begin as pre-formed disks cut from metal with uniform thickness. Precision hammering and shaping pummels cymbal disks freeing up distinctive tone. Bronze cymbals have a very fast response with a quick decay. They have excellent durability and a consistent sound within each respective model. Affordably priced, Bronze cymbals are an ideal first cymbal choice.

Zildjian cymbals carry a two year warranty, from date of purchase, against manufacturing flaws. Zildjian requires that all cymbals for warranty replacement be returned to us for review. Quality is important to us and we use these opportunities to track the manufacture of the cymbal in question to ensure quality continues to improve.

Please call Zildjian Customer Service at 781-871-2200 for a return authorization number (RA #), or you can request a RA# here online. Once you have your RA#, please return the cymbal to:

Avedis Zildjian Company

22 Longwater Drive

Norwell, MA 02061

R/A No. __________

Please enclose a copy of your original purchase receipt with your cymbal, as this is vital to determining the warranty period. A cymbal returned without a receipt will be evaluated by the serial number on each cymbal, which tells the evaluator how old the cymbal is. A cymbal will not be replaced if it has been: misplayed, dropped, played with excessive force or treated abusively; bought second hand or used in a lease program; or if more than two years have passed since the purchase of the cymbal.

Please package your broken cymbal in a clean box from your local Post Office or UPS Store. Do not use pizza boxes or anything similar. Cymbals returned in anything other than clean packing may be returned to sender unopened.

Note: Customers outside of the United States must return cymbals directly to the dealer/store that they purchased them from. The store will, in turn, contact its distributor for replacement.

Profile

The degree of curvature from the cup to the edge. The profile or "bow" of a cymbal affects its pitch and overtones. Higher profile cymbals will be higher in pitch and have fewer overtones. Flatter design cymbals will be lower in pitch and have more overtones.

Taper

The degree to which the cymbal changes in thickness from the cup to the edge.

The design of the taper will contribute to the amount of Crash-like or Ride-like qualities in the cymbal. Medium-Thin Rides have the most extreme taper being thick at the cup and thin at the edge.

Bell

All other factors being equal, the bell or cup size determines the amount of overtones or ring projected by a cymbal. A larger bell produces more overtones and a longer full-bodied sound. A smaller bell reduces ring and sustain and provides a more defined stick sound for riding.

Ride Area

The center portion of the cymbal. This area doesn't open up immediately when struck, making it effective for pronounced stick tones and patterns.

Crash Area

The outer edge where a cymbal responds immediately and where most players strike to produce an instant Crash response.

Diameter

The size of a cymbal determines its volume. Larger cymbals are louder with greater volume potential. They will sustain longer but respond more slowly and have a lower pitch. Smaller cymbals will react more quickly, will decay faster and have a higher pitch.

Weight

Heavier cymbals have a higher pitch. The more metal in a cymbal, the more it projects, the louder its volume and the greater its sustain. Heavier cymbals have a more prominent "ping" sound with fewer overtones and take longer to reach their optimum vibration. Lighter cymbals provide less stick definition, speak quicker and have less sustain.

Hammering

Random hammering applies the hammer strikes irregularly all over the cymbal surface. This lowers the profile and pitch, reduces and darkens overtones, adds dryness and increases the amount of warmth and body of its sound. Symmetrical hammering applies hammering strikes in organized patterns over the surface of the cymbal. This heightens the profile of the cymbal, raises its pitch and increases the brightness and overall color of its sound. Over-hammered cymbals receive additional hammer strikes after they are lathed. This further reduces overtones, adds dryness and shortens decay.

Tonal Grooves

Applied during the final lathing stage. They facilitate the escape of sound energy from the cymbal. Larger, deeper tonal grooves open up the cymbal sound. Fine, shallow grooves "sweeten" the sound. Cymbals with no tonal grooves (unlathed) have fewer overtones as some of the sound is "trapped", enhancing Ride qualities.

Drum Sticks

Stick selection can greatly influence your cymbal sound. See our stick selection for more details

Visit our Dealer Locator. If you're in the United States, the website may be able to locate you through your IP address and provide you with the closest dealers. You can also type in your Zip Code to find the same information. A Google map will come up with each dealer's store information and allow you to get exact directions. 

For those outside of the US, you can select a dealer or distributor from the drop-down menu on the right-hand side of the Dealer Locator page.

Zildjian sells a package of 100 rivets (P0790), for a retail price of $4.95. Your local music retailer can special order them. You can also purchase "screw driver" rivets at any hardware store. These rivets are simply split open by a screwdriver which gives you the ability to control the amount of "play" the rivet has in the cymbal.

HiHat pairings generally have a slightly heavier bottom cymbal to firmly support the top cymbal and help create a good balance between the "chick" and the "wash" of the pairing.


Drumsticks

Zildjian drumsticks are made "the Zildjian Way." The process is controlled every step of the way, starting with stacking and air-drying the wood boards. When the wood has been sufficiently air-dried, it is introduced to dry kilns, which specifically dry each board to Zildjian's exact quality standards. Proper drying prevents warpage throughout the entire process.

Boards are then cut into dowels and hand checked to make sure each meets Zildjian requirements. The dowels are then ground to the exact shape and size of the particular model drumstick. All Zildjian Drumsticks are inspected throughout the process and are weight-paired and pitch matched.

You can go here to see the Stick Anatomy Diagram.

Tear Drop:

Slightly broad surface of this tip draws full, lower pitched sounds from cymbals and drums.

Barrel:

A heftier versatile shape that creates a deep rounded sound.

Acorn:

This angular tip produces a more articulated cymbal response, but also has the heft to make it suitable for playing Rock.

Round:

Bouncy and responsive, these tips produce fuller cymbal sounds and fatter drum sounds depending on their size.

Check out the Artist Roster to find all our Zildjian Drumstick Artists.

Anti-Vibe™ was developed in conjunction with noted authority Sims Vibration Laboratories, Inc. These sticks contain a patented dampening device in the butt-end that effectively reduces key vibrations in the stick. This makes the stick easier to play and more comfortable for certain players than standard sticks. Anti-VibeTM sticks maintain the conventional lacquer finish because the vibration absorption technology is contained out of the way, in the butt-end of the stick. These sticks are also great for using on electronic drum pads and practice pads because these surfaces tend to cause excessive vibration. It feels like you're hitting the sweet spot on every stroke!

DIP® is an innovative coating that we apply to many of our drumsticks. Developed through extensive research and development with top percussionist Marc Quinones, this coating provides a great grip on the drumstick. Zildjian Artist Model Sticks designed by Trilok Gurtu, and Marc Quinones also feature DIP®?.

Zildjian uses a few different types of wood.

The most popular type is hickory, which provides great feel and strength for durability. Hickory also sounds great on drums and even better on cymbals.

A less dense alternative is maple. Its light weight provides a great feel for low volume settings.

Laminated Birch is featured on Mike Mangini's artist model stick and our Heavy Jazz model stick. Laminated Birch allows the stick to be weight and density controlled to meet a heavy weight specification. Laminated Birch sticks have an incredibly smooth and solid feel.

Our natural lacquer finish drumsticks feature a thin coat of lacquer that provides a comfortable grip.

Our DIP sticks are the most unique grip enhancement coating that we offer.

Unique grip options are also featured on the Kozo Suganuma artist model which has a rough lacquer texture.

The Joey Kramer artist model sticks do not have lacquer and are rough sanded.

The Terri Lyne Carrington artist model drumsticks has a lighted sanded and lacquered finish.

Zildjian Stick Wax is also a great grip enhancement product that can be applied to any stick.

It's a matter of what you prefer for a particular playing situation. Nylon beads have a different feel. They tend to have more bounce, or rebound. Nylon produces a harder or sharper attack on the drums and the cymbals, while wood produces a softer, warmer one by comparison. So, it's really not a matter of good or bad, right or wrong. It's a matter of what's appropriate to your cymbal set-up and to the type of response and attack you prefer. Experiment and find out what works best in your particular situation.

Please visit the drumstick page for more information,


Purchasing Cymbals Online

The online retailer should be an “AUTHORIZED ZILDJIAN DEALER”. Look for the Authorized Zildjian Online Badge.

Please note that Zildjian cymbals sold as “used”, “slightly used” or “second hand” are NOT covered by the Zildjian two year warranty policy. Only cymbals sold “New” qualify.

Check the online/protection and security assurances the online retailer offers.

Know the full business mailing address of the retailer from whom you order.

Be familiar with website security. When a website is secure, a padlock with a closed lock will appear at the bottom of the screen or a little window will pop up indicating the website is secure.

Save all the information relating to your purchase on your computer, or print the transaction pages. Be cautious about giving out any of your personal information; some businesses sell this information to others.

The online merchant should provide an estimate of when the goods will be shipped and received and if no date is specified the product should be shipped in 30 days.

If there is a problem with your purchase, you have the same rights as if you purchased over the phone or by mail. If a formal, written complaint is necessary, know the date of purchase, the price paid and method of payment.

Know the stores return and exchange policy. Look for the return and exchange policy on the retailer’s webpage. If not available email the retailer and request a copy of its policy before you purchase.

Know the retailer by experience or reputation. You can also search online for retailer information.


The Zildjian Store

If you have recently placed an order via the Shopatron shopping service and need information about it or would like to change it, there are a number of ways to contact us. Since we begin processing your order immediately after we receive it, modifications are usually not possible.

You can contact us via email at support@shopatron.com or call us at (877) 412-7467.

Shopatron is the world's leading provider of global eCommerce for consumer goods. With Shopatron, orders placed on branded websites are offered to a managed network of global partners for fulfillment, typically for assignment to local retailers.

Orders on Zildjian.com are placed through the Shopatron network. Your order may be fulfilled by one of Zildjian's trusted dealers around the United States. In many cases, your order will be fulfilled by a local dealer to your current location.

In using Shopatron, Zildjian is able to provide you with the convenience of shopping on-line for our products, while keeping the sales through our dealer base.

Shopatron is extremely safe and secure to use. For more information, you can go to: Shopatron.com.

The Shopatron shopping service makes it easy to find and purchase the special products you need. When you order and pay online, our intelligent system starts working to ensure rapid delivery. Shopatron currently accepts payment by Visa, MasterCard, American Express, and Discover.

The Zildjian Store only ships to the Continental United States as of now. Stay tuned for shipping to outside states, territories and countries.

Shipping Charges are based on 7% of your total order with a minimum charge of USD$5.95.

In the unlikely event that shipping charges are higher than estimated, you will be notified by email before the charges are made to your credit card.
Please check products for shipping notes as you shop. Countries that are not listed in our checkout process are not available for receiving Shopatron orders.

We reserve the right to refuse any sale at any time.

When you receive your order, always keep the paperwork that is included with it in case you wish to return or exchange an item. Also, save any emails you receive about you order, as they may provide important information.

A return merchandise authorization (RMA) is required for all returns. You can request an RMA online, or you can call the merchandise shipper or Shopatron and they will issue one for you. Returns can only be requested within 30 days of the product shipment date. Shipping costs will not be refunded.

Returned items must be in their original packaging and in new condition, or they will be rejected and sent back to you. Specific stores may have variations to this policy. View the return policy at the online store or contact Shopatron if you have questions.

Your order must be returned to the merchant shipper in order to receive full product credit, your shipping costs will not be refunded. Contact the merchant shipper for help or assistance in processing a return.

Merchandise will be accepted for return within 30 days of receipt. The merchandise must be in new and unused condition and in its original packaging.

A restocking fee may apply to returned items or items that have been cancelled from an order after it has been assigned to a fulfillment location. If a restocking fee will apply to an order, it will be noted on the final screen of checkout before you complete your order.

When making a purchase through the Zildjian Store on Zildjian.com, there are two steps. First, you add an item(s) to your Shopping Cart. The Shopping Cart lives on Zildjian.com and can be associated with your Zildjian.com username. Once you click "Checkout," you are then taken to a secure checkout process through Shopatron. To ensure security and to maintain all of your information in accordance to online shopping regulations, we will also need to create an account with Shopatron. Your information can be the exact same as your Zildjian.com login information.

If you have any issues at all logging in, please Contact-Us.

We do not sell, rent, or loan your information to third parties without your permission. So, for example, we do not sell your email address or other information to mass marketers.

If you wish for members of the Shopatron network (manufacturers and order fulfillment partners) to contact you with special product-related offers, specify that you'd like to receive newsletters when you complete your purchase. Otherwise, members of our network do not contact you unless it is necessary to complete an order you've placed. To view or modify your preferences, select the Newsletters option in the My Account area.

When you request orders to ship to an APO or FPO address, your package will ship SAM (Space Available Mail). SAM is no additional charge and will ship your package from the APO or FPO address via the next available boat.

The unique nature of the Shopatron service makes it unlikely that your desired products will not be shipped promptly because they are on backorder. You will usually be notified by email if your order cannot be shipped within a week of the time you place it.

At this time, we are only accepting orders from the Continental United States. Stay tuned for shipping to Alaska, Hawaii, Canada and other countries...

COD orders are not accepted.

With the Shopatron shopping service, you can use American Express, Discover, Visa, and MasterCard for orders to almost anywhere in the world. When you use your credit card, please provide your credit card billing address, if different from the shipping address, and daytime/evening phone numbers. If the billing address you give us does not match the one that is on file at the financial institution, or if authorization is not given for any reason, we reserve the right to cancel the order without notification. We cannot work out credit card problems with the financial institution; you must settle problems with them and reorder once the problem is resolved.

Any credits on your account with us will be refunded promptly. We will use the same method to refund the amount as you used when you placed the order. For example, if the order was paid by credit card, we will credit your credit card account.

Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with obvious shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call the merchant shipper immediately. You'll find contact information for the merchant shipper in the product box.

If you receive damaged merchandise, please save all packaging material and paperwork -- do not throw anything away! If you attempt to return the merchandise yourself, you jeopardize our chances of making a claim, and you may not receive credit for the return.

If the item you wish to return is inoperable but has no apparent damage, it is considered defective. If you receive defective merchandise, please call Shopatron for assistance.

Shopatron uses industry-standard GeoTrust security to ensure that manufacturers, consumers, and retailers can connect, communicate, and transact with confidence.

You agree to indemnify, defend, and hold harmless Shopatron, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages, and/or costs (including, but not limited to, attorneys' fees) that arise from your use of any of Shopatron's services.

The Shopatron service collects information about the use of the service to provide a secure and personalized experience. This includes the customer's name, purchasing records, and shopping patterns.

We may collect information when you: (a) place an order via the Shopatron service; (b) send email messages or other information to us.

Like many other websites, Shopatron uses a standard technology called "cookies." Cookies are small pieces of information that are stored on your hard drive and not on our site. They can help make your Internet experience quicker and more convenient. Cookies let you keep shopping cart information independent from our servers. They help us understand how customers use our service, which allows us to improve and tailor the service. You will not be able to use the Shopatron service if you disable cookies.

We accept no responsibility for user initiated damage and/or loss of parts incurred during operation or use of product.

To get your order to you as quickly as possible, we may need to split it into multiple shipments. As you check out, you can select whether or not to allow us to split your order. A nominal additional shipping fee is applied to a split package.

If you do not want your order to possibly have a small additional shipping fee. please make sure to select "Single Package." Otherwise we will split your orders into 2 packages if that is the fastest way to get your order to you.

All prices, pictures, and descriptions on this site are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.

When you place your order with us, you agree to the price and terms indicated on our Web site. Price differences related to future or past prices in our store or any other store are not refundable.

In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly provide our service to persons under the age of 18.

Institutional purchase orders (military, government, schools and universities) are not accepted at this time.

Tax may be applied to your order if it ships from the same state or province as your shipping address. We don't know the exact amount of tax until your order ships, due to the unique nature of the Shopatron service. For this reason, the order total in your confirmation email may not reflect the exact amount of this tax. Sales tax may be applied to shipping and handling charges.

The Shopatron service has built-in security measures to protect your information from loss, misuse, and alteration. We use industry-standard practices, such as encrypted storage and password protection systems, to safeguard the confidentiality of information.

Our secure server software (SSL) is the industry standard and is among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that the information cannot be read as it travels over the Internet.

We do not accept credit card numbers delivered by email. You should never send credit card information by email, as it is not secure.

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Cymbal Care

Zildjian does not provide this service and does not recommend reapplying logos that have faded. The process to remove what remains on the existing logo and cleaning process to accept the new logo could cause stress to the metal of the cymbal resulting in damage. Additionally, a hand-applied paint could alter the sound of the cymbal.

Zildjian cymbals are precision crafted. Their life expectancy depends largely on usage. A cymbal played with care and good technique will last longer than one played rigorously with poor technique. Proper care helps maintain the musical integrity of the instrument. Abusive treatment, neglect, and incorrect playing habits all contribute to metal fatigue which can diminish tonal quality or even cause cymbal fractures.

Follow these five easy guidelines to ensure a long life for your Zildjian cymbals:

1. Avoid Metal-To-Metal Contact

Place a sturdy sleeve around the cymbal tilter rod when mounting your cymbals to prevent center hole deformation and cracking. Always use top and bottom felts.

2. Keep It Loose

Do not over-tighten the wing nut. This can cause cracks around the center hole.

Also, a clamped cymbal will not vibrate freely and often sounds choked. For HiHats, keep the clutch medium-tight so that the top cymbal moves freely.

3. Play It Right

Avoid striking cymbals directly on their edge. Crash cymbals, especially, should be hit with a glancing blow, a little off center. Striking with a slight twist of the wrist also helps avoid breakage and allows crash cymbals to "open up."

4. Choose The Right Cymbal

The sound quality of a Zildjian cymbal is determined by its alloy content, size, shape, hammering and lathing pattern. Trying to force a cymbal to produce volume beyond its range can cause breakage. There are Zildjian cymbals for every style of music. Match your cymbal to your specific needs.

5. Protect Your Investment

Always carry your cymbals in a padded cymbal bag or a protective cymbal case.

Store your cymbals immediately whenever you break down your drumset.

When cymbals are not in use for prolonged periods of time, wrap cymbals separately with a piece of cloth to protect their edges and surfaces; be especially careful of the bottom edge.

Keep your cymbals away from extreme cold or heat.


Crotale Bags

Zildjian offers a Crotale Carrying Case (P0638) that is made from strong cordura, this case fits an entire octave and crotale bar.


Cymbal Bags

Zildjian offers a variety of different bags and cases to protect and transport your cymbals. Our 22" and 24" cymbal bags are great for transport and safekeeping.


Drumstick Bags

Zildjian also offers a variety of drumstick bags


Endorsements

Put simply, Zildjian's definition of an endorsement is an Artist promoting the instruments he or she plays and prefers, not the instrument company promoting the Artist, though this is a common misconception. Therefore, a Zildjian Artist is an "endorser" because he or she endorses Zildjian.

 

More information and the application to apply for an Artist Endorsement can be found here.

Zildjian created the concept of "Artist Relations" in the 1930s when Avedis Zildjian began working directly with the great drummers of that period to create new sounds. His son, Armand, followed in the 1940s and onward, and today Zildjian's Artist Relations Program is the industry standard and an important aspect of our company. Through our program, Zildjian is able to work with many of the world's leading drummers and percussionists to gain valuable insight in order to create new instruments and sounds.

Our Artists promote Zildjian in a variety of ways and lead the company to the newest music as it is happening. The criteria for evaluating new Artists includes a high profile playing situation, which provides maximum exposure for Zildjian. It also includes, but is not limited to, a record released on a major record label that is charting on Billboard's Top 200, a video in heavy rotation on MTV/VH-1, other TV exposure and headlining a major tour. Our Artist Relations Program is geared to promote Zildjian, therefore the criteria for becoming a Zildjian Artist may vary from other companies standards. Needless to say, your ability on the instrument and using/preferring Zildjian instruments goes a long way in the process.

Zildjian has a diverse roster of Artists, representing all genres of music and Zildjian's Artist Relations Department continually evaluates our roster, allowing us to periodically open the program to signing new Artists. In order for us to maintain our high standards of supporting our many artists around the world, we have to be selective and limited in terms of signing new Artists. We recognize that people's playing situations change and we invite applicants to reapply should their initial endorsement application be declined. Some of the Artists we have signed throughout the years were not accepted the first time that they applied.

Our application process is available online. If you are interested in applying for a Zildjian Endorsement, please click here.

We sincerely thank you for your interest and support.

Zildjian Artist Relations

Much like our "drum set" artists/endorsers, being a Zildjian Educational Artist means that you are an educator that wants to use the best instruments and you want your students to use the best instruments. Therefore you choose to endorse the Zildjian brand and its products.

Our Educational Artists are some of the top educators in world, spanning all types of percussion genres. Teaching at some of the top schools, such as Berklee College of Music, New England Conservatory, Eastman School of Music & University of North Texas. Performing educational clinics at some of largest educational shows such as Percussive Arts Society International Convention, IAJE, Mid-West Band & Orchestra Convention, and Texas Bandmasters. Working with the best ensembles and young performers throughout Drum Corps International, WGI, and camps such as Interlochen Arts Academy.

Our artist/endorsers are held to the highest standards of excellence in the educational field, as they help us to build a brand loyalty towards Zildjian with future percussionists.

The Zildjian Educational Program seeks percussion educators that have a national presence within the percussion education community. Other criteria include solid affiliations at major educational institutions like Universities, Colleges, and Conservatories, and strong affiliations with educational organizations, such as MENC, IAJE, PAS, DCI and WGI. Clinician experience and published works are also considerations for potential endorsement. A love for the instruments and desire to play and represent the best cymbals on the market are also important to any successful relationship with an Educational Artist/Endorser.

You may forward your materials to:

Zildjian Education/Orchestral Department
22 Longwater Drive
Norwell, MA 02061

Please include a cover letter, resume or biography, listing of all educational affiliations, performing ensembles, publications and clinic experience. You will receive a letter acknowledging our receipt of your materials, and we will contact you in writing after evaluating your materials. (Please allow a minimum of 4 - 6 weeks)


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