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Gen16 Warranty Policy Information

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//AE CYMBAL SYSTEM:
We endeavor to manufacture the highest quality products, and are confident you will enjoy a lifetime of dependable performance. Gen16 warrants its products to be free from defects in materials and workmanship, under normal use, and provided that the product is owned by the original registered user.

//ELECTRONIC COMPONENTS:
Gen16 guarantees the electronic components in your AE Cymbal System for a period of one year from date of purchase. This includes the Digital Cymbal Processor (DCP) and the AE Cymbal Pickups.

//AE CYMBALS:
Gen16 guarantees the AE Cymbals for a period of two years from date of purchase.

This warranty does not extend coverage to Power Supply, Cables, Cymbal or HiHat mounting parts, or other miscellaneous hardware components.

Please call Zildjian Customer Service at 781-871-2200 for a return authorization number (RA #). Once you have your RA#, please return to:

 Avedis Zildjian Company

 22 Longwater Drive Norwell, MA 02061

 R/A No. __________ 

NOTE: Please enclose a copy of your original purchase receipt with your cymbal, as this is vital to determining the warranty period. A cymbal returned without a receipt will be evaluated by the serial number on each cymbal, which tells the evaluator how old the cymbal is. A cymbal will not be replaced if it has been: misplayed, dropped, played with excessive force or treated abusively; bought second hand or used in a lease program; or if more than two years have passed since the purchase of the cymbal. Please package your broken cymbal in a clean box from your local Post Office or UPS Store. Do not use pizza boxes or anything similar. Cymbals returned in anything other than clean packing may be returned to sender unopened. Note: Customers outside of the United States must return cymbals directly to the dealer/store that they purchased them from. The store will, in turn, contact its distributor for replacement.

//AE RACK SYSTEM:
Thank you for choosing the Gen16 AE Rack System. We endeavor to manufacture the highest quality products, and are confident you will enjoy a lifetime of dependable performance. Gen16 warrants its products to be free from defects in materials and workmanship, under normal use, and provided that the product is owned by the original registered user and is free of accidents and abuse.

For detailed information on warranty coverage, to obtain technical support and system updates, contact Zildjian Customer Service at 781-871-2200.
 
NOTE: For replacement of defective parts under this warranty the original owner must submit a copy of the original retail invoice / receipt for their AE RACK System or AE RACK accessory.

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