Zildjian cymbals carry a two year warranty, from date of purchase, against manufacturing flaws. Zildjian requires that all cymbals for warranty replacement be returned to us for review. Quality is important to us and we use these opportunities to track the manufacture of the cymbal in question to ensure quality continues to improve.
Please call Zildjian Customer Service at 781-871-2200 for a return authorization number (RA #), or you can request a RA# here online. Once you have your RA#, please return the cymbal to:
Avedis Zildjian Company
22 Longwater Drive
Norwell, MA 02061
R/A No. __________
Please enclose a copy of your original purchase receipt with your cymbal, as this is vital to determining the warranty period. A cymbal returned without a receipt will be evaluated by the serial number on each cymbal, which tells the evaluator how old the cymbal is. A cymbal will not be replaced if it has been: misplayed, dropped, played with excessive force or treated abusively; bought second hand or used in a lease program; or if more than two years have passed since the purchase of the cymbal.
Please package your broken cymbal in a clean box from your local Post Office or UPS Store. Do not use pizza boxes or anything similar. Cymbals returned in anything other than clean packing may be returned to sender unopened. Please allow 6-8 weeks for your replacement cymbal.
Note: Customers outside of the United States must return cymbals directly to the dealer/store that they purchased them from. The store will, in turn, contact its distributor for replacement. For information on how to best take care of your Zildjian Cymbals and protect your investment, visit the Care and Feeding section.