ZILDJIAN COMPANY SHIPPING POLICY

For Zildjian orders, shipping is restricted to within the US, and we do not ship to PO Box addresses. Free ground shipping is offered on orders $50+ on Zildjian.com. Valid for US orders only. See product pages for exclusions.

*Please be sure to verify your shipping address as any shipments received back do to incorrectly input shipping address will be refunded less the shipping costs. 

ZILDJIAN COMPANY RETURN POLICY

In the event you would like to return an item, here are some general guidelines for refunds. Please be aware, that Zildjian.com orders can be fulfilled by the Zildjian Company, or any number of our trusted, authorized dealers. You’ll be able to identify the fulfilling party based on the package label, invoice, and packing slip. If you would like to initiate a return, please go to your account page and find the order and items you’d like to return by clicking on the Returns link. The fulfilling partner will be notified and details on return shipment will be shared at that time. Products should be returned to the fulfillment partner. If you have any questions, please feel free to contact us here or 1-800-229-8672.

GENERAL RETURN POLICY FOR ITEMS PURCHASED ON ZILDJIAN.COM

• You may return an item within 30 days of original purchase, excluding cymbals and electronic drum kits. Cymbals may only be returned if there is a manufacturing flaw or the cymbals are damaged upon receipt. For further details, visit the warranties section. 
• Electronic drum kits have a 14 day return window and follow the same return requirements listed below.
• Items must be new, unopened, unused, untested, or defective to qualify for a return.
• Refunds will be made in the form of the original payment.
• Refunds do not include original cost of shipping or cost of shipping to return the items back to Zildjian unless the product is damaged or defective upon receipt. In the event product is deemed damaged or defective upon our inspection, Zildjian will refund the shipping charge to return the product.
• Some sale items may not be eligible for returns. This will be noted on the product pages. Items marked as “Final Sale” are not eligible for return.

REFUNDS

Once we have received your return, we will refund the purchase amount to the original form of payment. Please allow up to two weeks for your return to be processed. If you have not received a refund after two weeks, please contact Customer Service at (800) 229-8672, Monday thru Friday, 8am – 5pm EST, or email us here.

EXCHANGES

We apologize, but we do not currently accept exchanges for online items. To exchange an item, return the original item using the return process in the account section. There, you will receive updates as the return request is processed. Then place a new order for the desired item.

HOW TO MAKE A RETURN

If you’d like to make a return, please follow the steps below.

• Go to the Return Authorization section of the website or click here (https://zildjian.com/pages/return-authorization).
• Submit the form and wait for customer service to issue you a Return Authorization number.
• Please include your Return Authorization number on your shipping label to expedite the process of refund.
• Upon receipt of the returned items, the fulfilling party (authorized dealer or Zildjian) will authorize the refund and you should see a refund back in the original form of payment within 2 weeks. You will receive a credit memo email upon authorization of that return.
• Please feel free to reach out to Customer Service for any questions at all.

RETURNING A CYMBAL

Zildjian Cymbals carry a 2 year warranty from date of purchase, against manufacturing flaws. All cymbals are returned to Zildjian Headquarters for inspection. Zildjian Cymbals only warranty cymbals purchased from authorized Zildjian Dealers. For very specific details on the warranty, please review the warranty section to follow the appropriate steps, including having your cymbals officially registered with Zildjian.

RETURNING AN ELECTRONIC DRUM KIT

Returns on Zildjian Electronic Drum Kits will be accepted up to 14 days from date of purchase as long as they are new, unopened, unused, untested, or defective.

Zildjian Electronic Drum kits carry a 1-year warranty against manufacturing defects under normal use on parts, 90 day labor (excluding cables & power adapter) on drums, hardware & electronics.  The low-volume E-FAMILY cymbals themselves (excluding electronics) carry the same 2-year warranty as our standard cymbals.

RETURNING DRUMSTICKS, MALLETS, OR IMPLEMENTS

We will only accept unopened and unused drumsticks, mallets, and implements. If a product is defective, we will review and issue a refund upon receipt and inspection. Some examples of qualifying defects on drumsticks, mallets, and implements include adhesive failure on mallet heads, premature unraveling of mallet heads, or mismatched mallet heads. Please note that drumsticks are made of materials that have naturally occurring uniqueness in grain pattern and quality characteristics. Though we set the industry standard in quality and durability and use the best materials, it is reasonable to expect wood products to fail at some point when hit repeatedly and consistently across metal drum hoops and cymbals, especially if you are a hard hitter or play for prolonged periods of time.

RETURNING APPAREL AND GENERAL MERCHANDISE

In order to qualify for a refund, all returned products need to be new, unworn, unwashed, and unaltered. Apparel returns will only be accepted if the returned item is in the same condition as received, with all packaging included and tags still attached. Items must be unworn and unwashed.

RETURNING ACCESSORIES

In order to qualify for a refund, all returned products should be new, unaltered, and undamaged. Accessories returns will only be accepted if the item is in the same condition as received, with all packaging included and tags still attached. Based on the wide variety of products offered in our catalog, warranties of accessories vary from product to product. To review our list of covered products, please review the product pages on zildjian.com.